Looking at iinsight
Clinidiary, if you are weighing it against iinsight
A fair account of what iinsight is good at, and then what we do differently — in detail, and only things that exist today. No feature table with our column pre-ticked; you can get that anywhere and it is worth nothing.
What iinsight is good at
An honest description
iinsight is cloud-based case management software from MYP Technologies in South Brisbane, with offices in Cambridge and Vancouver, which its site describes as long established. It is aimed at allied health, NDIS, medico-legal, EAP and rehabilitation organisations, and its physiotherapy page presents it as all-in-one physiotherapy management software with appointment scheduling, SMS and email reminders, case notes, automated workflows, role-based permissions, reporting, invoicing and batch billing, timesheets, document management and telehealth integration. It names Medicare and DVA, NDIS, WorkCover, icare and Return to Work SA among its Australian integrations. Pricing varies by country and is quoted, with a free trial and an enterprise licence for larger organisations.
Who tends to compare the two
A clinic comparing the two is usually an Australian allied health provider whose work is funded through NDIS, WorkCover or medico-legal referrals rather than only private fees, and who needs case-level tracking, batch invoicing and compliance reporting more than a simple appointment book. Organisations with many funders, support workers and reporting obligations have strong reasons to look at iinsight; a private-fee physio clinic is comparing a different kind of tool.
We do not run iinsight, so we will not tell you what it cannot do — the people who can answer that are iinsight and the clinic down the road who uses it. Everything below is only about us.
What Clinidiary does differently
Built for a clinic, not a hospital
A single-discipline practice is not a small hospital, and software written for wards tends to make a physiotherapy clinic pay for complexity it will never use. Clinidiary is shaped around the clinic day — the diary, the treatment room and the money — with the parts a small practice actually touches put where a busy person can reach them.
Third-party funding is ordinary work
DVA, workers compensation, NDIS and plan-managed billing sit in the same ledger as a private consultation rather than in a bolted-on module. A patient whose sessions are paid by three different parties is a normal Tuesday in an Australian clinic, and the software is shaped around that rather than surprised by it.
Statutory forms come out as the real document
A ReturnToWorkSA physiotherapy management plan is produced as ReturnToWorkSA's own .docx and PDF, with your answers written into the fields of the file they published — not a lookalike we drew that a case manager has to squint at. When the regulator reissues the form, the new one is checked against our field map before it is trusted.
Free, and no card
The whole workspace, not a crippled tier, and no card. Refer a colleague and you earn points every time one joins, with no limit — they sit on your account and do not expire. No lock-in contract and no exit fee.
Moving your patients across
You can do it yourself
Export your patient list from iinsight as a CSV and load it in Settings → Bring your data. The columns are read from the file's own headings, so you do not have to tell us what shape the export is in or rename anything first.
Nothing is written until you have seen it
The first pass only reads: it shows which columns were recognised, how many patients would be created, and who would be skipped because they are already here. You decide after seeing that, rather than before.
A date it cannot read, it refuses to guess
03/04/1980 is March in one country and April in another. Rather than pick, the import leaves that date blank and tells you the line number. A wrong date of birth decides concession eligibility and which of two same-named patients you have open.
Run both for a fortnight
We would rather you kept iinsight running alongside for the first couple of weeks than trusted a migration on anybody's word, including ours. See what moving involves.
Questions worth asking any vendor
How do I get my data out?
Ask before you sign up, not after. Ours is a CSV export of patients, appointments, notes and invoices, available to you without asking us and without a fee. If the answer involves a support ticket or a quote, that is the answer.
What happens to a note if my internet drops?
In Clinidiary it keeps saving locally and recovers when you come back. It is a dull question until the day it is the only question, which is usually the day somebody loses a consultation.
Can a paid invoice be edited?
Ours cannot. A correction is a credit note plus a replacement, and the original keeps its number and date. Convenient editing of paid invoices is a problem waiting for an audit.
Who is actually building it?
Two people, in a clinic that sees patients. That is a real limitation — we are smaller than everything else on this page — and it is also why the person who fixes a bug is the person who hit it.
Also worth looking at
If you are comparing properly, compare widely. These are the other systems clinics in Australia usually shortlist.
Cliniko
The most widely used allied health system in Australia, known for being simple and calm.
Nookal
Australian-built, strong on multi-practitioner clinics, case management and reporting.
PracSuite
Built for Australian billing — Medicare, DVA and HICAPS as first-class citizens.
Zanda (formerly Power Diary)
Strong client experience — portal, reminders and telehealth — popular with psychology and counselling.