← All guides / Every feature, explained

Clini: An AI Receptionist That Answers Your Physio Clinic's Phone

Every unanswered call is a patient who may ring the next clinic on Google. Calls come at the worst times: 7.45 am before reception arrives, lunchtime, while the only receptionist is taking a payment, and every evening. Clini is Clinidiary's AI receptionist. She answers when nobody else can, talks to the caller the way a receptionist would, and books the appointment. Clini is in early access.

What Clini does

  • Answers every call, day and night, when the desk does not pick up.
  • Talks naturally. "Hi, I'd like to book in for my knee." "Of course. I have Thursday at 9.30 with Sam. Shall I book that?"
  • Books into your diary under your clinic's own rules.
  • Writes every call down for you to read later.

Under your clinic's rules

Clini books the same way your online booking page does. She only offers a time inside the site's opening hours, with the practitioner free and nothing on the diary in the way: no breaks, no blocked bands, no time the practice has set aside.

Answers from your own facts

Clini answers questions from your clinic's own facts and FAQs: parking, what to bring, whether you see WorkCover patients, how long an initial takes. You write and update them, and she sticks to them.

Every call written down

Each call is transcribed, with its outcome. Calls Clini was unsure about are flagged for a person to read, so nothing slips through. The call history lives in Clini's own console, which owners can open.

Working with reception, not instead of it

Clini covers the gaps. Reception still runs the desk, works the waiting list, and answers replies to SMS reminders. Clini makes sure the phone is answered when they cannot.

Early access

Clini is available to Australian clinics in early access. Ask us about it from the contact page.

Frequently asked questions

What is an AI receptionist for a physio clinic?

Software that answers the clinic's phone, talks to callers in natural language, answers common questions and books appointments into the diary.

Will Clini book times when we are closed?

No. She only offers times inside the site's opening hours, with the practitioner free and nothing on the diary in the way.

Can I read what Clini said to callers?

Yes. Every call is transcribed, and calls she was unsure about are flagged for a person.