Before the first visit
- Get the full address, any access notes, and who else lives there.
- Ask about pets, smoking and anything that affects the visit.
- Note a family member or carer's number. See home visits.
Someone always knows where you are
Your diary shows where you are and when. Share it with a trusted person or your practice, and check in at agreed times. Agree what happens if you miss a check-in.
Trust your judgement
If something feels wrong when you arrive, such as aggression, intoxication or an unsafe situation, leave and reschedule. Your safety comes first. Document why.
Manual handling
Homes are not clinics: low beds, tight bathrooms, no hoist. Assess before you move a patient, use the right aids, and do not lift beyond safe limits. See the mobile physio's kit.
Professional boundaries
- Keep visits to the planned time.
- Be friendly, but do not become a family friend.
- Do not accept significant gifts.
- Do not give your personal number; use your practice's contact details.
See protecting your time.
Older and vulnerable patients
Watch for signs of neglect, abuse or a patient not coping at home, and know your reporting obligations. See home physio for elderly patients.
Frequently asked questions
How do mobile physios stay safe?
By knowing the home before arriving, sharing their schedule, checking in, trusting their judgement and leaving if unsafe.
What should I do if I feel unsafe on a home visit?
Leave, reschedule if appropriate, and document what happened.
Should home visit physios share their location?
Yes, with a trusted person or the practice, with agreed check-in times.