What a program looks like
- A clear plan for a set period, say six or eight weeks.
- Regular short video check-ins to review and progress exercises.
- A way to ask questions between check-ins, with a stated reply time.
- A final review, in person or by video.
Who it suits
- Post-operative patients in the middle phase of rehab.
- Runners and athletes working back to sport.
- People with long-term conditions who need accountability.
- Patients who moved away but want to keep their physio.
Price it as a package
A monthly or program fee is easier for patients than paying for each check-in. Be clear what is included: how many check-ins, how quickly messages are answered, and what happens if they need an in-person visit. See treatment packages.
Run it without drowning
Set times for check-ins, rather than being on call. Batch message replies once or twice a day. Use templates for common progressions.
Book check-ins as telehealth appointments so they sit in the diary, send reminders and have notes like any other visit.
Keep it clinical
Screen for red flags, document every contact, and bring people in when something changes. A remote program is still physiotherapy.
Show progress
Patients pay for results they can see. Use simple outcome measures at the start, middle and end. See measuring outcomes.
Frequently asked questions
Will patients pay for remote physiotherapy follow-up?
Many will when it is clearly structured and helps them progress. A program with defined check-ins is easier to value than ad hoc messages.
How often should remote check-ins be?
Weekly or fortnightly suits most rehab programs, adjusted to the patient's stage.
Do I need to keep notes for messages?
Yes. Clinical advice by message or video is part of the record.